Customer Success Engineer with German

Job Description:

In a rapidly evolving economic landscape, the demand for efficient and innovative IT solutions is crucial. Our company, a leader recognized for excellence in Secure Access Service Edge (SASE) and SD-WAN technologies, is spearheading this transformation. Our commitment to cybersecurity solutions underscores our dedication to creating secure and agile environments for businesses adapting to the hybrid era's complexities.

Role: Customer Success Engineer - SASE Team

Join us in a critical role where your expertise in SASE technologies will help our customers excel in secure digital environments. As a key technical liaison, you'll be instrumental in building strong relationships and guiding seamless security integrations.

Responsibilities:

• Implement and optimize our SASE solutions to ensure customers meet their business and security objectives.
• Provide proactive technical support, coordinating with engineering teams for effective solutions.
• Act as a customer advocate, influencing our product roadmap and enhancing the user experience.
• Support and educate customers in managing Cloud Security Change Management and Governance programs.
• Develop risk mitigation strategies to support customer objectives.
• Become a Subject Matter Expert on our SASE solutions, contributing significantly to customer success and engagement.

Your Impact:

• Drive customer satisfaction (CSAT) and engagement, identifying opportunities for upselling and improving service delivery.
• Assess success through metrics such as renewal rates, adoption rates, and overall customer engagement.

Qualifications:

• BS/MS in Computer Science, Electrical Engineering, or a related technical field.
• Minimum 5 years of experience in pre-sales, technical support, or consulting roles.
• Deep understanding of networking and security concepts, with experience in multi-vendor environments.
• Proficiency in SASE architecture, remote access VPN solutions, and routing protocols.
• Strong project management and consulting skills, capable of communicating technical issues to both technical and non-technical audiences.
• Flexibility for after-hours work as necessary.

Next Steps:

Engage with our recruitment team for a comprehensive understanding of the recruitment process. Prepare to discuss your role, team dynamics, and the specifics of this exciting career opportunity, including remote work options and the skills necessary for success.