Service Delivery Manager ITIL
Our job in the Service Integration team is to make sure all services perform according to our business needs and step in and take action when they don’t. By having control of the cohesive overview, operational/tactical awareness, and control of our support processes we are able to help Product Teams provide our customers a good online experience.
Daily tasks:
Change approval
Incident backlog review
Product team / Vendor coordination
Required skills:
ITIL certification
Substantial experience in providing a service with ITIL principles
Handle difficult situations, in uncertain circumstances
Strong interpersonal, collaborative, and communication skills
Background in Retail / e-commerce
Preferred skills for the role:
5+ years experience of working with ITIL principles
Direct experience managing critical business service in a large, retail / enterprise-grade organization
Direct experience managing and responding to Major incidents, Problems
- Locations
- Stockholm
- Remote status
- Hybrid Remote
About Infotree Global Solutions
At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers.
We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started.
Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970.
Service Delivery Manager ITIL
Loading application form
Already working at Infotree Global Solutions?
Let’s recruit together and find your next colleague.