ITSM L1 to L2 incident management for SW tools
Wind River Cloud Studio as its development platform for its Active Safety and User Experience Automotive Products. Global Software Services will be the service management partner for Wind River Studio. Service Delivery for Cloud-Native Product Engineering Tools for over 5000 software engineers located in EUR and US.
Product information:
Wind River Studio is a comprehensive cloud-native platform for the development, deployment, and operation of intelligent systems. It offers a suite of tools and services designed to streamline the entire lifecycle of embedded and IoT device development, including device software, edge computing, and cloud connectivity.
Responsibilities and duties:
• L1 and L2 incident management and problem-solving for SW tools supporting the full development lifecycle of Autonomous driving solutions for the biggest Car Manufacturers in the world. (work in shifts, possibility to work remotely)
• Drive continuous improvement in ITSM processes and tooling to achieve industry best IT service delivery standards.
• Automate user and application lifecycle maintenance tasks through adopting Site Reliability Engineering best practices
• Work closely with the Architecture team to design and implement continuous service enhancements to achieve target OKR’s.
• Create a knowledge repository of runbooks, support guides, etc to aid pro-active support to Wind River users.
• Contribute to set up and monitoring of Cloud, FinOps & Security monitoring tools including Datadog and AWS Cloud Health
• Deliver training, coaching, and guidance on engineering tools to 0075sers.
Qualifications
• Bachelor’s degree in Computer Science, Engineering or related equivalent (M)
• min 2 years experience in software development or ITSM role (M).
• min. 2 years experience in supporting least 2 of GIT, GERRIT, Jira, Jenkins, Kubernetes, Docker, Artifactory, Polarion, Doors, Datadog,
• Strong Knowledgeable in ITSM processes e.g. ITIL
• Strong knowledge in IT automation technologies such as terraform, ansible, chef, puppet, cloud formation
• Experience with Cloud Infrastructure (AWS) is a distinct advantage.
• Experience in the development of automated configuration management processes and procedures (preferably in the automotive industry)
• Energetic team player with strong communication and people skills.
• Knowledge or experience with agile frameworks: Scrum, Kanban or XP. (M)
• Excellent written and verbal communication skills in English
- Locations
- Poland
- Remote status
- Fully Remote
About Infotree Global Solutions
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ITSM L1 to L2 incident management for SW tools
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