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Infotree Global Solutions career site
Frankfurt, Germany · Fully Remote

Senior Business Analyst

We usually respond within three days

We are seeking a Senior Business Analyst to support our client's team in the automotive industry. The role involves contributing to a strategic project aimed at replacing the current CRM IT system with a modern solution by 2026. The project entails analyzing and optimizing customer service processes and integrating new IT applications into the existing IT landscape.

Key Responsibilities:

  • Analyze and document complex technical and strategic processes
  • Validate requirement elements and architectural artifacts
  • Define and document project requirements
  • Implement an IT application contract and ensure smooth integration into the existing IT landscape
  • Provide user training and facilitate the transition of the solution to operations
  • Create and manage epics, features, and BPMN processes
  • Coordinate cross-functional technical topics with various stakeholders

Technical and Experience Requirements:

  • At least 5 years of experience as a Business Analyst, Requirements Engineer, or Product Owner, including a minimum of 2 years in IT projects
  • 5 years of consulting experience in CRM or marketing
  • Demonstrated experience in process optimization and automation projects
  • Proficiency in agile methodologies such as SCRUM or SAFe
  • Extensive experience (minimum 5 years) with JIRA and Confluence
  • Expertise in creating epics, features, and user stories
  • Knowledge of EU tender projects
  • Familiarity with MS Teams for project communication and MS SharePoint for document management

Join a forward-thinking team working on a high-impact CRM transformation project. Your expertise will help shape the future of customer service processes and IT integration. Apply today to be part of a dynamic project delivering innovative solutions.


Locations
Frankfurt, Germany
Remote status
Fully Remote
Picture of Maria Ursel
Contact Maria Ursel Recruitment Consultant - IT

About Infotree Global Solutions

 

At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers.

We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started.

Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970.

Founded in 2002
Co-workers More than 5000
Frankfurt, Germany · Fully Remote

Senior Business Analyst

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