Are you ready to shape the future of digital marketing and transformation? Join a dynamic and innovative organization recognized globally for enabling businesses to revolutionize their marketing strategies. With cutting-edge tools, advanced technologies, and a passionate team, we empower customers to achieve their goals by leveraging the best digital solutions in the industry.

As an Operations Analyst, you will play a pivotal role in supporting our Professional Services Sales and Delivery teams. Collaborating with multiple cross-functional departments, you’ll ensure seamless operations and contribute to the success of transformational projects for clients across EMEA.

Key Responsibilities

Resource Management Office (RMO):

• Strategic Collaboration: Partner with Sales and Delivery teams to forecast mid-to-long-term pipeline demand for Professional Services.
• Resource Coordination: Ensure timely and accurate creation of resource requests to build high-performing project teams.
• Operational Excellence: Provide daily support and subject matter expertise on the Employee Resource Planning (ERP) system, Microsoft Dynamics.
• Vendor Oversight: Handle vendor onboarding/offboarding, manage purchase orders, and ensure governance aligns with organizational standards.
• Data-Driven Insights: Produce weekly reports on RMO operations, covering availability, lead times, open requests, and other critical KPIs.

Contract Operations:

• Contract Amendments: Prepare, create, and process amendments for Professional Services contracts, including extensions, reallocations, addendums, and terminations.
• Stakeholder Liaison: Act as the primary regional contact for change order requests, policies, and system-related queries.
• Alignment & Approval: Coordinate internal alignment for complex contract changes and support the approval process.
• Communication & Monitoring: Maintain regular communication with internal stakeholders, clients, and partners, tracking change orders from initiation to closure.
• Quality Assurance: Monitor project configuration, ensure accurate billing, and maintain data quality at every step.

What We’re Looking For

Essential Skills:

• Communication Pro: Exceptional written and verbal communication skills.
• Organizational Savvy: Highly organized with the ability to balance routine tasks and urgent priorities.
• Detail-Oriented Analyst: Strong problem-solving skills with a sharp eye for detail.
• Independent Worker: Self-motivated and capable of working with minimal supervision.
• Tech-Savvy: Proficient in Microsoft 365, especially Excel (pivot tables, VLOOKUP, etc.).
• Language Skills: Fluent in English (German is a strong plus).

Preferred Experience:

• ERP software (ideally Microsoft Dynamics).
• Familiarity with Salesforce, Power BI, and Atlassian JIRA.
• Background in governance, staffing, and contract management.

Why Join Us?

• Be part of a forward-thinking, globally recognized organization at the forefront of digital transformation.
• Collaborate with a talented and diverse team of professionals dedicated to delivering exceptional results.
• Enjoy opportunities for growth, innovation, and professional development in a fast-paced and rewarding environment.

If you thrive in a role that combines operational excellence, analytical prowess, and strategic impact, we want to hear from you!

Apply Now to take the next step in your career and join a team that’s redefining the future of digital marketing and transformation.