IT Field Support Specialist

Location: Flexible, with 75% travel across various sites

Are you ready to take on a dynamic IT role with a strong focus on onsite support and proactive problem-solving? Join a forward-thinking company that is at the forefront of innovation in its industry. This company values technology as a critical driver of its business success and is dedicated to delivering high-quality solutions to support its operations across Europe.

About the Company:
Our client is a leader in its sector, known for its commitment to operational excellence and customer satisfaction. The company operates multiple sites across Europe and places a high emphasis on leveraging technology to enhance efficiency and drive business results. This is an excellent opportunity to join a geographically distributed IT team, contributing to the success of a business that values initiative, collaboration, and growth.

Purpose of the Role:
As an IT Field Support Specialist, you will play a vital role in ensuring a high level of IT service delivery across the organization. You will spend approximately 75% of your time traveling to various sites, engaging directly with stakeholders to understand their challenges and provide tailored IT solutions. The remaining 25% of your time will involve administrative tasks, managing tickets, and handling hardware maintenance and repairs.

Key Responsibilities:

• Proactive Support: Be onsite, building relationships with key stakeholders to identify challenges and align IT solutions with business goals.
• Hardware & Software Support: Provide both remote and onsite support, ensuring minimal disruption to business operations.
• Incident Management: Accurately record all activities in the ITSM tool, offering clear feedback and updates to users.
• Team Collaboration: Work as part of a distributed IT team, liaising with third parties and internal departments as needed.
• Security & Compliance: Identify and mitigate security incidents, maintain GDPR compliance, and manage application and network vulnerabilities.
• Documentation: Ensure all procedures and systems documentation are up-to-date and followed.
• Backup & Monitoring: Maintain robust backup systems and monitor for failures to prevent data loss.
• Continuous Learning: Stay updated on the latest technology trends through training and research.
• Business Integration: Develop a strong understanding of business operations and the critical role of IT.

Person Specification:

• Organizational Skills: Ability to prioritize tasks, make sound decisions, and manage time effectively.
• Team Player: Comfortable leading projects or contributing as part of a team.
• Customer Focus: Strong interpersonal skills to understand and address customer needs effectively.
• Adaptability: Flexible and proactive approach to problem-solving.
• Communication: Excellent verbal and written communication skills.
• Travel Readiness: Willingness to travel extensively and handle emergencies as needed.
• Qualifications: Full driving license and a readiness to gain relevant IT qualifications.
• Language Skills: Fluency in at least two of the following languages: German, Dutch, French, Polish (both written and verbal).

What’s in It for You?

• Opportunity to work in a dynamic and international environment.
• Gain hands-on experience with cutting-edge technologies.
• Be part of a supportive team that encourages professional development.
• Competitive salary and benefits package.

If you are an IT professional with a passion for onsite support and a proactive mindset, we would love to hear from you!

Apply today and take the next step in your IT career!