Join a globally recognized industry leader in packaging solutions that prioritizes innovation, sustainability, and employee development. This company is dedicated to delivering high-quality solutions across multiple industries, ensuring businesses worldwide operate efficiently and sustainably. Now, they are looking for a skilled Helpdesk Engineer to provide first-line remote support to users across various locations.

What You’ll Do:

• Provide L1 remote support, managing and resolving user issues efficiently.
• Handle user calls, troubleshoot technical problems, and ensure timely resolution.
• Follow up with users to confirm issues are fully resolved.
• Work with established SOPs and support processes to ensure consistent service delivery.
• Troubleshoot and support desktop issues, Active Directory, software installation, Teams, Outlook, VPN, Citrix, network problems, and more.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Work in a shift-based environment, ensuring smooth IT support operations.

What You Need to Succeed:

• Previous experience in remote L1 IT support.
• Strong troubleshooting skills and ability to handle various technical issues.
• Ability to communicate and interact effectively with users, ensuring high-quality support.
• Familiarity with IT support tools and ticketing systems.
• Fluent in Polish and English (both written and spoken).
• Proactive attitude with strong problem-solving skills.

What’s in It for You?

• Fully remote role – work from anywhere in Poland.
• 1-year contract (B2B or employment contract available).
• Opportunity to work in a global environment with cutting-edge technology.
• Develop your IT skills in a collaborative and professional setting.