We’re partnering with a world-renowned tech-driven hospitality platform that has reshaped the way people travel and connect across the globe. Known for innovation, inclusion, and their vibrant community of hosts and guests, this company is on a mission to help people feel at home — anywhere in the world.

As part of their ongoing growth in the DACH & CEE region, they’re now looking for a Market Coordinator to join their Berlin-based team. If you’re detail-oriented, proactive, and fluent in both German and English, this hybrid role could be the right fit for you.

What You'll Do:

• Serve as a key Host-facing support for the Market Management and Key Accounts teams.
• Resolve high-value inquiries and escalations from Hosts, ensuring timely and professional communication.
• Master internal policies and procedures, becoming an expert in brand risk and community support topics.
• Conduct in-depth research and provide thoughtful resolutions to complex issues.
• Manage and triage tickets using Salesforce and Jira, and suggest process improvements.
• Communicate with Hosts via email, maintaining top-tier service standards in a fast-moving environment.
• Help improve listing quality and drive the percentage of 5-star bookings across your assigned region.
• Assist in the planning and execution of in-market events as needed.
• Collaborate closely with peers and market managers to share insights and drive regional success.

What We're Looking For:

• 4+ years in a client-facing role (such as account management or high-level customer support), ideally in fast-paced industries.
• Demonstrated leadership experience, whether as a team lead, project owner, or informal mentor.
• Fluent German and English skills — both verbal and written.
• Strong communication, problem-solving, and active listening abilities.
• Track record of resolving sensitive issues with empathy and efficiency.
• Excellent multitasking and prioritization skills under tight deadlines.
• Proficiency with Salesforce, Jira, and Google Workspace.
• Analytical mindset with a drive to identify patterns, assess challenges, and suggest improvements.

Work Setup:

• Hybrid work model – 2 days per week in the Berlin office.
• Only considering candidates already based in Berlin (or willing to relocate independently)
  
• 1-year contract (with possible extension depending on performance and collaboration)