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Infotree Global Solutions career site
Romania · Fully Remote

Premier Helpdesk Analyst (GE)

We are looking for a Premier Helpdesk Analyst with German to join our client's team in Romania, on a full time basis.

Location: Romania

Work model: fully remote 

About the company

Our client is a worldwide travel retail platform, that powers bookings for hundreds of thousands of travel suppliers worldwide.

Your role in action

  • Provide Helpdesk support on both functional, as well as technical issues. 
  • Identify and correctly troubleshoot all problems reported to minimize the impact on customers. 
  • Adhere to resolution/escalation times to minimize the impact on our customers and continually strive for improved performance. 
  • Report problems via our Incident Management System. 
  • Ownership and commitment to problem resolution for Premier customers. 

Requirements

  • At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
  • Experience with CETS or any other leisure tool is welcome but not required.
  • Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. 
  • Strong team player with excellent German and English communication skills.
Locations
Romania
Remote status
Fully Remote
Picture of Felicia Ivașca
Contact Felicia Ivașca Recruitment Consultant

About Infotree Global Solutions

 

At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers.

We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started.

Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970.

Founded in 2002
Co-workers More than 5000
Romania · Fully Remote

Premier Helpdesk Analyst (GE)

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