We’re looking for a Product Coordinator who is passionate about technology, enjoys working directly with customers, and is excited about driving real product adoption and measurable impact.

In this role, you will be the engine behind successful AI Agent rollouts with enterprise clients. Working closely with an Engagement Manager, you’ll ensure smooth implementations, translate usage data into actionable insights, and help customers design high-value use cases that demonstrate the full potential of AI Agents.

If you enjoy combining coordination, product thinking, and customer interaction — and want to see your work directly translate into value for thousands of users — this role is for you.

What You’ll Do

Drive Adoption with the Engagement Manager

• Partner to plan and execute successful AI Agent rollouts for enterprise customers.

• Prepare and structure key meetings (kick-offs, weekly check-ins, Quarterly Business Reviews), including agendas, materials, and follow-ups.

• Track action items and ensure both internal teams and clients stay aligned on timelines and commitments.

• Analyze client usage data to understand adoption patterns, value creation, and opportunities for improvement.

• Translate insights into clear recommendations (e.g., training needs, new use cases, workspace enhancements).

• Build simple reports and narratives that demonstrate measurable business impact over time.

• Collaborate with clients to define and refine AI Agent use cases aligned with business goals.

• Support configuration and documentation so use cases are easy for end users to discover and adopt.

• Share insights and best practices internally to improve outcomes across customers.

• Configure and maintain client workspaces so they are intuitive, reliable, and scalable.

• Ensure workspaces stay up to date as new features are released.

• Maintain structure, naming conventions, and overall hygiene to support long-term scalability.

Be the Main Point of Contact for Users

• Act as the primary day-to-day contact for users and stakeholders.

• Triage, document, and follow up on bug reports and edge cases, coordinating with internal teams as needed.

• Provide clear, friendly, and actionable support that builds trust and confidence.

Your Profile

• A strong interest in AI products and modern SaaS technology.

• Excellent communication skills — you can explain technical concepts in simple, user-friendly language.

• A proactive, solution-oriented mindset.

• Strong organizational and coordination skills, with the ability to manage multiple client workstreams simultaneously.

• An analytical approach — comfortable interpreting data and turning it into insights and action plans.

• Fluency in written and spoken English, with confidence in customer-facing conversations.

Must-Haves

• 2+ years of experience in product coordination, customer success, project coordination, technical support, product operations, or a similar client-facing role.

• Fluent in Swedish and English

• Experience working directly with customers, ideally within a SaaS or technology environment.

If you’re excited about AI, customer impact, and being at the forefront of how teams collaborate with intelligent assistants, we’d love to hear from you.

Our client is a global leader in applying AI to transform how people learn and work. Their platform turns knowledge-sharing into a continuous, engaging, and personalized experience for some of the world’s most innovative companies.

The cutting-edge AI assistant product helps teams work faster, make better decisions, and unlock the full value of their organizational knowledge. You’ll be joining at a pivotal moment, working on one of the most exciting and fast-growing parts of the product.