P&O Operations Specialist (Shared Services)

Are you a detail-oriented professional with a passion for People & Organization (P&O)? Do you thrive in a collaborative environment where your work directly impacts the Associate experience? We are looking for a P&O Operations Specialist to join our centralized Shared Services team.

In this role, you will be the backbone of P&O delivery, ensuring that the client’s plans, procedures, and talent management programs are executed with precision and care.

The Role

As a member of the P&O Operations team, you will handle a variety of essential human resources tasks within a centralized hub. You will work within established procedures to support the client’s multiple segments and regions, ensuring Associates receive consistent and accurate support.

Key Responsibilities:

• Serve as a primary point of contact for Associate queries regarding the client’s P&O programs, policies, and procedures.

• Execute P&O-related transactions throughout the Associate lifecycle (acquisition, retention, and transitions) with high accuracy.

• Identify issues in straightforward situations, assess them using standard protocols, and make data-driven decisions based on factual information.

• Support the broader outsourcing and shared services spectrum, managing the client’s engagement processes through to final delivery.

• Assist in P&O communications to ensure all Associates remain informed and engaged with the organizational programs.

What You’ll Bring

We are looking for a candidate who balances technical knowledge with a methodical approach to work.

• Working knowledge of Customer Service/ Service Center/HR functions developed through formal training or previous professional experience.

• The ability to work effectively within established procedures while maintaining a high standard of quality.

• Skills in identifying problems and relevant issues, using standard procedures to find resolutions.

• Comfortable working with a moderate degree of supervision and contributing to a centralized team that supports the client’s diverse global regions.

Why Join This Team?

This is an opportunity to be part of a team that manages the team's most valuable asset: its people. You will gain exposure to a wide range of P&O services and play a critical role in streamlining talent management and productivity initiatives.