Our client is a global leader in applying AI to revolutionize how people learn and work. Their platform transforms knowledge-sharing into a continuous, engaging, and personalized experience for some of the world’s most innovative companies.

One of their cutting-edge AI assistant products helps teams work faster, make better decisions, and unlock the full value of their knowledge. This role offers the opportunity to join at a pivotal stage, working on one of the most exciting areas of the product.

Why They Need You

The Product Coordinator team plays a vital role in delivering value to enterprise clients. Made up of ambitious professionals, the team currently consists of 10 members and is expected to grow to 15–20. Product Coordinators work directly with end users to build use cases, configure workspaces, and drive product adoption.

As the team scales, our client is looking for a dedicated Team Lead to take ownership of the operational management of the group—ensuring the team operates efficiently, continuously improves, and consistently delivers high-quality results for clients.

This is a leadership role with significant ownership and autonomy. You will work closely with senior leadership while driving the team’s operations, processes, and growth.

Position Available

Product Coordinator Team Lead – AI Products
Duration: 12 months with a good chance of extension
Full-time, 40 hours/week remote

What You’ll Do

Team Operations

• Manage team workload and resource allocation to ensure efficiency and balanced capacity.

• Forecast hiring needs and support team scaling based on client demand.

• Match team members to projects based on skills and business needs.

Hiring & Onboarding

• Lead the recruitment process for new Product Coordinators, from screening to hiring recommendations.

• Create and manage effective onboarding and offboarding processes.

• Support knowledge sharing and smooth team transitions.

Team Development

• Identify skill gaps and drive ongoing training and development initiatives.

• Maintain internal documentation and best-practice resources.

• Ensure the team stays up to date on new product features and capabilities.

Must-Haves

• 4+ years of experience in operations, team coordination, customer success, or a related field.

• Proven experience leading or managing a team, including hiring, onboarding, performance management, and daily coordination.

• Strong interest in AI and enthusiasm for using AI tools to improve processes and workflows.

• Demonstrated ability to work autonomously and take ownership with minimal oversight.

• Experience working in a SaaS or technology environment.

• A growth mindset with curiosity, adaptability, and excitement about building in a fast-moving environment.

Nice to Have

• Experience managing distributed or remote teams across multiple geographies.

• Familiarity with workforce planning, capacity modelling, or resource management tools.

• Hands-on experience with AI productivity tools, automation platforms, or prompt engineering.

Why This Role Matters

As the Product Coordinator Team Lead, you will play a key role in shaping and scaling a high-performing operational function. Your work will help ensure clients receive consistent, high-quality support while driving operational excellence and innovation across the team.

This is an opportunity to lead with ownership, help scale a growing AI-focused business, and pioneer modern, AI-powered ways of working.