Senior Project Manager (m/f/d)

The client is seeking a pragmatic, execution-driven Senior Project Manager (m/w/d) to lead a strategic recovery and value acceleration program within the AEM Sites & Agentic Web environment. The role drives end-to-end coordination of cross-functional initiatives to improve adoption, product usage, and commercial performance. It ensures strong alignment across Sales, Customer Success, Retention, Partners, and Business Units, with consistent execution of agreed actions. The objective is to establish transparency, clear accountability, and measurable business impact across all teams.

Location: Munich
Contract: 6 months | Full-time

Your Responsibilities:

End-to-End Program Management

• Own planning, execution, and delivery of the program

• Define governance, cadence, and accountability structures

• Ensure consistent execution across all streams

Cross-Functional Orchestration

• Drive alignment across Sales, Customer Success, Retention, Partners, and Product/BU

• Run execution forums (weekly reviews, action tracking, follow-ups)

Execution & Delivery

• Translate strategy into measurable actions at account and program level

• Ensure execution discipline across all teams and levels

Data, Transparency & Performance Tracking

• Build and maintain a reliable data foundation (adoption, usage, pipeline, churn risk)

• Define and track KPIs to measure impact and progress

Customer Value Acceleration

• Design and drive recovery and growth plans for key accounts
  (e.g. low adoption, high risk, high potential)

• Ensure clear ownership and measurable outcomes per account

Executive Reporting

• Provide structured updates on progress, risks, and impact to leadership

• Enable fast, data-driven decision-making

Your Profile:

Execution-driven mindset

• Hands-on, pragmatic, and outcome-focused

• Strong ability to simplify complexity and drive execution

Cross-functional leadership

• Proven experience leading complex, cross-functional programs

• Confident influencing stakeholders from IC to senior leadership

SaaS / technology background

• Experience in enterprise SaaS environments

• Ideally familiar with Adobe (AEM) or similar platforms (Salesforce, SAP CX, Sitecore)

Program & stakeholder management

• Strong execution-focused program management skills

• Excellent communication and alignment capabilities

Analytical thinking

• Ability to derive insights from incomplete data

• Strong KPI and dashboard experience

Success Criteria:

• Increased adoption and usage across the installed base

• Improved pipeline conversion and expansion

• Reduced churn and attrition risk

• Establishment of a sustainable cross-functional operating model