Overview

We are seeking an experienced Service Desk Support Specialist for a 3-month contract assignment supporting a fast-paced, global technology environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting end users, and delivering exceptional service in a dynamic workplace.

Reporting to the Senior Director of IT Services, the successful candidate will serve as a key member of the IT Desktop Support team, providing technical support to both local and remote employees across a broad range of hardware, software, and mobile technologies.

Key Responsibilities

• Provide end-user support for account provisioning, system maintenance, software updates, antivirus management, and device imaging.

• Troubleshoot and resolve hardware and software issues across Windows and macOS environments.

• Perform break/fix support for desktops, laptops, mobile devices, printers, copiers, conference room technology, phone systems, and other IT equipment.

• Support remote users utilizing remote access and collaboration tools.

• Manage and prioritize support requests through the IT ticketing system, ensuring timely resolution and communication.

• Follow established standard operating procedures (SOPs) and escalate complex technical issues when appropriate.

• Support mobile devices across iOS and Android platforms.

• Assist with VPN connectivity, network troubleshooting, and wireless connectivity issues.

• Build and maintain professional relationships with employees at all levels, including executive leadership.

• Utilize AI-powered tools to improve troubleshooting efficiency, automate routine tasks, and enhance service delivery.

• Contribute to process improvements and documentation to support operational excellence.

Required Qualifications

• Minimum 5 years of hands-on IT Service Desk, Desktop Support, or Help Desk experience.

• Strong customer service orientation with excellent communication and interpersonal skills.

• Recent experience supporting:

  • Windows 11

  • macOS

  • Google Workspace

  • Microsoft Active Directory

• Experience with:

  • System imaging and deployment

  • VPN support

  • Basic networking and connectivity troubleshooting

  • Wireless networking (802.11 standards)

• Knowledge of PC, Mac, and mobile device hardware.

• Experience supporting remote employees using tools such as Microsoft Remote Desktop, Zoom, or similar remote support platforms.

• Strong analytical and problem-solving skills with the ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience leveraging AI-driven tools such as Microsoft Copilot, Google Gemini, or similar technologies for troubleshooting, scripting, automation, and workflow optimization.

• Experience automating routine IT processes such as user onboarding, software deployment, and patch management.

• Exposure to enterprise IT environments supporting global or distributed teams.

Key Competencies

• Customer-focused mindset

• Strong verbal and written communication skills

• Team collaboration and relationship building

• Time management and organizational skills

• Adaptability in a fast-changing environment

• Initiative and continuous improvement mindset

Contract Details

• Contract Length: 3 Months

• Employment Type: Contract

• Location: Hybrid/Onsite/Remote (to be determined)

• Start Date: Immediate or as agreed

• Salary: 4800 euro/month

What Success Looks Like

• Delivering exceptional end-user support with high customer satisfaction.

• Efficiently resolving technical issues while maintaining SLA commitments.

• Managing support tickets effectively and prioritizing workload appropriately.

• Demonstrating strong technical troubleshooting skills across multiple platforms and devices.

• Contributing to a positive and productive IT support experience for all employees.