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Munich · Hybrid

Senior Customer Success Manager (m/f/d)

For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization.

In this role, you will be responsible for the strategic success of a portfolio of key enterprise customers. You will drive customer adoption, measurable business value, and long-term customer success by developing strategic plans, coordinating internal resources, and building strong relationships with senior stakeholders.

Location: Munich, Germany
Employment Type: Full-time (38 hours per week)
Contract Type: 12-month fixed-term contract
Remote: Remote work within Germany may be possible, subject to confirmation

Your Responsibilities:

  • Own the overall customer success strategy for a portfolio of strategic enterprise customers

  • Develop and manage customer success plans with clear objectives, measurable outcomes, and business impact

  • Drive adoption of enterprise technology solutions and demonstrate customer value using data and business insights

  • Build trusted relationships across customer organizations, including senior and executive stakeholders

  • Act as the central point of contact throughout the customer lifecycle and coordinate internal teams to deliver an excellent customer experience

  • Identify customer risks and proactively develop and implement recovery plans

  • Advise customers on industry trends, digital transformation opportunities, and innovative technology use cases

  • Represent the voice of the customer internally by sharing strategic feedback, use cases, and customer needs

  • Contribute to Customer Success best practices, thought leadership, and continuous improvement

Your Profile:

  • 10+ years of experience in Customer Success, Account Management, Consulting, or a related field within SaaS and/or digital technology

  • Proven experience managing strategic enterprise customers and driving measurable business outcomes

  • Strong understanding of enterprise technology environments and digital transformation

  • Experience working with large organizations and managing complex, cross-functional programs

  • Proven ability to lead discussions and presentations with C-level and executive stakeholders

  • Excellent consulting, communication, presentation, conflict-resolution, and relationship-building skills

  • Strong organizational and program management abilities with the ability to manage multiple priorities in a fast-paced environment

  • Ability to build strong relationships and influence stakeholders across different teams and organizational levels

  • Business-fluent German and English; French is a plus

  • Willingness to travel approximately 30%

Location
Munich
Remote status
Hybrid
Picture of Mariya Melnyk
Contact Mariya Melnyk Senior Talent Acquisition Consultant – Business Development & Recruitment

About Infotree Global Solutions

 

At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers.

We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started.

Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970.

Founded in 2002
Co-workers More than 5000
Munich · Hybrid

Senior Customer Success Manager (m/f/d)

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