Technical Support Engineer (3rd Line Support)
We are looking for an experienced Technical Support Engineer with a strong background in 3rd Line Support to join a dynamic and technology-driven organization. In this role, you will be a key member of a growing technical team, responsible for supporting complex environments, resolving advanced technical challenges, and ensuring seamless service delivery for enterprise clients.
About the Company
Our client is a well-established UK-based technology group providing innovative software and payment solutions across multiple industries. The company focuses on delivering secure, cloud-based platforms that help organizations streamline operations, enhance customer engagement, and achieve digital transformation. With a collaborative culture and a commitment to professional development, the company offers its employees the opportunity to work with modern technologies in an international environment.
Your Responsibilities
Troubleshoot and resolve complex technical issues across infrastructure, network, and application layers.
Collaborate closely with internal teams (Customer Success, Account Management, Development) to deliver high-quality solutions tailored to client needs.
Manage and support cloud environments (Azure, AWS, GCP).
Configure and maintain CI/CD pipelines in GitLab, and automate processes using PowerShell, Bash, or Python.
Administer Microsoft 365, Exchange Online, Teams, SharePoint, and related services.
Implement best practices in monitoring, alerting, and system security.
Support migrations, integrations, and disaster recovery initiatives.
What We’re Looking For
Proven experience in IT infrastructure, cloud platforms, and advanced technical support.
Strong knowledge of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes).
Proficiency in scripting (PowerShell, Bash, or Python) and SQL.
Excellent communication, analytical, and problem-solving skills.
Familiarity with ITIL framework; certifications such as Azure Administrator, AWS Solutions Architect, or CompTIA Security+ are an advantage.
Nice to Have
Practical experience with DevOps tools and automation.
Understanding of web technologies (HTML, CSS, JavaScript).
Ability to document technical issues and solutions in a clear and structured way.
Why Apply
This is a great opportunity to join a company that truly values technical excellence, continuous improvement, and teamwork. You’ll work with cutting-edge technologies, have real impact on client solutions, and grow your expertise in a supportive, international environment.
If you’re ready to take on new challenges and be part of an ambitious technical team — apply today and let’s talk!
- Department
- IT Operations & Support
- Locations
- Kraków
- Remote status
- Hybrid
About Infotree Global Solutions
At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers.
We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started.
Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970.
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